Services - Easy Exchange

The plan provides peace of mind, as it extends your manufacturer's warranty for an additional year, ensuring that you are covered for electrical or mechanical failure caused from normal use.

The plan provides added peace of mind as it protects against accidents such as drops and spills and also extends your manufacturer's warranty for an additional year ensuring that you are covered for electrical or mechanical failure caused from normal use.

The coverage for the Easy Exchange Plan begins once the manufacturer's warranty expired. Coverage for the Easy Exchange Plus Plan begins at the date of purchase.

The Easy Exchange/Easy Exchange Plus toll-free number is available 24 hours, 7 days a week. If you need to ship your product in for service, you'll receive a pre-paid shipping label in your email the next business day for you to ship back your damaged device.

Easy Exchange Plans are available for purchase within the first (6) six months of service.

We collect your email address for 2 reasons:

1. Your service contract will be emailed to you within 24 to 48 business hours from the time you place your order.
2. If you ever have a claim, you will receive updates that will be sent to your email address.

Your service contract will be emailed to you within 24 to 48 hours of your plan purchase. Please file the emailed details of your contract in a safe place for future reference. Your contract will be sent in a PDF file format from EasyExchange@sndirect.com.

Have your contract number located on the front side of your emailed contract ready when calling a Customer Service representative. Keep the contract in a safe place for easy access. Toll-free tech support is available 24/7/364 (closed on Christmas Day) by calling (877) 637-7875; request service at any time!

Easy Exchange/Easy Exchange Plus plans can be cancelled at anytime. Customers who have the annual Easy Exchange/Easy Exchange Plus plan will receive full refunds within 60 days of purchase, less any claims paid on the contract. After 60 days a pro-rated refund will be given, see your specific state conditions for more information. For customers who have the monthly billed Easy Exchange Plus plan, the cancellation will be effective prior to the next month's renewal charge.

Your plan will auto-renew if you have Easy Exchange Plus for a Straight Talk phone. If you have Easy Exchange for a BYOP, your plan will not auto-renew.

Easy Exchange/Easy Exchange Plus offers toll-free tech support that is available 24/7/364 (closed on Christmas Day) by calling (877) 637-7875. A representative will guide you through the claim setup process and a pre-paid shipping label will be sent to you via email the next business day.

Easy Exchange/Easy Exchange Plus offers toll-free tech support available 24/7/364 (closed on Christmas Day) by calling (877) 637-7875. Request service at any time!

This plan covers any accidents which happen during normal use of the handset. While most service plans only cover basic mechanical malfunction, Easy Exchange Plus protects your handset from accidents like drops, falls, spills, and other accidental damages during the entire term of coverage.

This plan covers electrical or mechanical failure after the manufacturer's warranty expires.

A pre-paid shipping label will be sent to you the following day. Once you have shipped your damaged phone, your replacement will be sent to you. Shipping charges are covered under the plan.

A pre-paid shipping label will be sent to you the following business day. Once you have shipped your damaged phone, your gift certificate will be emailed to you.

Exchange/Easy Exchange Plus provides coverage in 48 states including Hawaii and Alaska. Unfortunately, coverage is unavailable or limited in certain states for those phones activated in Florida, California and New York

You may have a phone that was activated too long ago. It could also be that you live in Florida or California, where we currently do not offer coverage.

Yes, for phones priced over $100. See below.