Troubleshooting - Unable to Make Long Distance Calls

Find answers to common Straighttalk questions below.

If you have set your phone to privatize or hide your phone number from caller ID, you will not be able to make international calls. This feature is available in some phones and is not compatible with our international calling service. Please disable this feature in your settings and try again.

If you have this feature disabled, or your phone does not have it, and you still cannot make international calls, then your international calling access may be blocked. Please call our Customer Care Center at 1-877-430-CELL (1-877-430-2355) so that a representative can assist you.

Your long distance feature may be blocked. Contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can troubleshoot your issue.

Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.

Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.